All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
Orders placed after 12 PM EST will be processed the next business day.
Shipping Methods & Delivery Times
Standard Shipping: 3-5 business days (Free on orders over $50, otherwise $5.99)
Express Shipping: 2-3 business days ($12.99)
Overnight Shipping: Next business day if ordered before 12 PM EST ($24.99)
Shipping Locations
We currently ship to all 50 U.S. states and territories.
For international shipping inquiries, please contact our customer service team.
Tracking Information
You will receive a shipping confirmation email with tracking information once your order has shipped.
Please allow 24 hours for tracking information to update after receiving your shipping confirmation.
Shipping Delays
Please note that delivery times may be affected by factors outside our control such as weather conditions, postal service delays, or high-volume periods (like holidays).
We are not responsible for delays caused by the shipping carrier.
Missing or Lost Packages
If your package shows as delivered but you haven't received it, please contact us within 7 days.
For packages that show as undelivered or lost in transit, please contact us and we will work with the carrier to resolve the issue.
Shipping Address Changes
We cannot change shipping addresses after an order has been placed.
If you need to change your shipping address, please contact us immediately. If the order hasn't shipped, we'll try to accommodate your request.
Questions About Shipping?
If you have any questions about our shipping policy, please contact us at info@kenfunhome.com
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