Refund policy
RETURN AND REFUND POLICY
Return Window
- We accept returns within 15 days of delivery for most items
- Items must be in original condition with all packaging, accessories, and documentation
- Electronics with broken seals or missing parts cannot be returned unless defective
How to Initiate a Return
- Contact our customer service team at info@kenfunhome.com
- Include your order number and reason for return
- Our team will provide you with a Return Merchandise Authorization (RMA) number
- Returns without an RMA number will not be accepted
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or was shipped incorrectly
- We recommend using a trackable shipping service and purchasing shipping insurance
- Return shipping address: [16 Grace Street Bloomfield NJ]
Refund Process
- Once we receive and inspect your return, we'll process your refund
- Refunds will be issued to the original payment method
- Processing time: 5-7 business days for the refund to appear in your account
- Original shipping costs are non-refundable unless the return is due to our error
Exchanges
- If you wish to exchange an item, please follow the return process and place a new order
- For defective items, we offer direct exchanges when available
Restocking Fee
- A 15% restocking fee may apply to returns that are not due to our error
- This fee helps cover inspection, repackaging, and inventory management costs
Non-Returnable Items
- Custom or personalized products
- Digital downloads or software
- Items marked as "Final Sale" or "Clearance"
- Items with removed or damaged security seals
Defective Items
- Defective items can be returned within 15 days for a full refund or replacement
- After 15 days, manufacturer warranty policies apply
- Please contact us immediately if you receive a defective item
Contact Information
If you have any questions about our return policy, please contact us at:
- Email: info@kenfunhome.com